Consulting Partner:
Silverstone Edge

Crealo’s role:
Narrative infographic design, Ecosystem infographic design, Strategy Summary booklet design, Strategy report design

The context:
The National Disability Insurance Scheme (NDIS) is Australia’s biggest social policy project since Medicare. Its aim is to address the need for a major reform of disability services in Australia and give participants more choices and control. In 2013, legislation was passed and the NDIS Act was created, along with the scheme and the National Disability Insurance Agency (NDIA) to govern the scheme.

After three years of pilots, the NDIS was ready for its national rollout. Silverstone Edge partnered with Crealo in an ongoing series of engagements around the transformation of the organisation and its workforce.

Key stakeholders: Organisational Strategy, People and Strategy, People & Culture Division, Office of the CEO

Why we loved this experience:
A strong vision created by people with heart

Narrative infographic: a visual journey

This large narrative infographic was developed following a co-design workshop facilitated by Silverstone Edge, involving NDIA’s key staff and partners.
Originally printed on a 1.8m long piece of silk paper, it depicts the journey from the early beginnings of the Scheme to its official national launch and intended future direction.

The poster was distributed nationally, accompanied by an audio description for the visually impaired. It was addressed to the Agency’s employees and partner organisations, telling a unified story through acknowledgment of the history, past difficulties, celebration of achievements and an invigorating vision for the future.

Ecosystem infographic

Due to the very large number of key players in the development and implementation of the NDIS, one of the challenges of transforming such a broad organisation is for people to visualise how the components fit and relate, while keeping the bigger picture in mind.

This ecosystem infographic was created to do just that. It shows the many components working together as puzzle pieces with a shared focus on their most important mission: improving the lives of participants.

People Strategy Communication

The NDIA People Strategy, three-year time horizon was developed with the support of Silverstone Edge, including initiatives for: Culture and Engagement, Diversity and Inclusion, Learning and Development, Workforce Planning and Talent. Silverstone Edge facilitated the co-design and worked with the Agency on their workforce transformation, partnering with Crealo to develop a series of engaging artefacts used for communicating the strategy across the organisation and its partners.